Return & Refund Policy

• All Sales are Final.
• No cash refunds on defective items. Exchange only for damaged or broken items.
• No refunds for items that are unsuitable, do not match, or in cases of change of mind.
• All sale and promotional-priced items are non-returnable and non-refundable.
• Customers can request a replacement for damaged, wrong, or faulty items within 24 hours of receipt.
• Orders cannot be cancelled once processing has begun. No refunds or cancellations will be entertained.

If you receive a damaged or faulty product, we apologize for the inconvenience. Please follow these steps:

• Contact us immediately using the contact form on our website, email us at customerservice@thefemhealth.com, or WhatsApp us at +(60)10 – 211 1279.
• Inform us within 24 hours of receiving the item.
• No refunds are available. Exchanges only, to prevent worn items from being returned for a refund.
• Customers can request a replacement with the same item.
• Send us a picture of the faulty or damaged item. Upon receiving the item, an inspection will be conducted.
• We reserve the right to refuse any replacement, exchange, or refund without prior notice.

For further assistance, please contact our customer service:

Phone: +(60)10 – 211 1279
Email: customerservice@thefemhealth.com
Working Hours: Monday to Friday, 10am to 5pm (excluding public holidays)

We are here to help and ensure you have a satisfactory shopping experience.